JDBL has a variety of community and commercial support options available for users. Community support is offered on mailing lists, and on IRC. We prefer to keep the bulk of the support discussions on the mailing list rather then IRC, so that the information gets archived and indexed to benefit all users.
Commercial support is also available from the company sponsoring the project, Lattica.
While we believe that the free community support should satisfy most people's needs, there are environments where time and service guarantees are important. Please email sales@lattica.com for more information.
If you've found a bug in JDBL, please submit all the relevant details to jdbl-devel@lists.sourceforge.net. Do not hesitate to provide as much detail as possible in your report. At a minimum, try to include the following: